At Prairie Dog Underground Boring Equipment, we believe in keeping things simple, including how we handle our business and customer service. We prioritize being accessible and responsive to our customers’ needs. In this blog post, we will discuss our approach to customer service and why we strive to make it easy for you to reach us.
Answering the Phone Promptly
When you call our local or toll-free numbers during business hours, you can expect a real person to answer the phone. We don’t have a call center or automated systems. Our commitment is to be available to assist you directly. Even in rare cases where we can’t answer immediately, the call will be redirected to our personal cell phones or voicemail, and we will get back to you as soon as possible. We also promptly respond to emails, ensuring that your inquiries are addressed in a timely manner.
No Buttons or Indefinite Holds
We believe in providing a personal touch when it comes to customer service. Unlike many companies, we don’t make you navigate through a series of automated options or keep you on hold indefinitely. When you reach out to us, we aim to answer your questions right away. If we don’t have an immediate answer, we will work diligently to find one and get back to you promptly. Our goal is to provide a seamless and hassle-free experience when you communicate with us.
Taking Responsibility for Follow-Up
Once you initiate contact with us, whether for advice, service, or a quote on a new machine, we take responsibility for following up. We understand that it is our duty to ensure that you receive the information and assistance you need. This includes promptly returning your calls and emails and addressing any concerns or queries you may have. We believe in building long-term relationships with our customers based on trust and reliability.
Quoting Prices and Recommending the Right Machine
When it comes to pricing, we ensure that you get a straightforward answer. Our knowledgeable team can provide you with accurate quotes tailored to your specific needs. If you are unsure about which machine is best suited for your project, we are here to help. We take the time to understand the scope of your work and recommend the most suitable equipment. Our goal is to find the right solution for you, even if it means suggesting alternatives outside of our product line.
Financing Solutions and Streamlined Process
If you require financing for a new machine, we have established relationships with lenders who share our commitment to excellent customer service. They will reach out to you, minimize paperwork by handling as much of it as possible, and provide prompt answers. We continually evaluate these lending partners to ensure they uphold our standards of responsiveness and efficiency. Your time is valuable, and we want to make the financing process as simple and hassle-free as possible.
Conclusion
At Prairie Dog Underground Boring Equipment, we respect and value your time. Our dedication to simplicity extends to our customer service philosophy. We prioritize being accessible, responsive, and transparent in all our interactions. Whether you have questions, need assistance, or require a quote, don’t hesitate to pick up the phone and call us. We are here to make your experience with us as easy and straightforward as possible.
To reach us, please call our local number at 281-448-8442 or toll-free at 866-631-3786. Discover for yourself how simple and efficient customer service can be with Prairie Dog Underground Boring Equipment.
Tags: Prairie Dog Underground Boring Equipment, customer service, accessibility, responsiveness, quote, financing solutions